on This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". If this doesn't work check the status of the lights (see below). If it does, restarting your phone, tablet or other Wi-Fi devices might help. Restart your device, and if the light is still red, contact us. - edited The light will turn blue when your Hub is ready. BT Business Hubs: Help and guides for your model. Click on your model of Hub to find out what the lights mean. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Your Hub will restart and the Power light will glow steady blue. Hub is connected to broadband but can't connect to the Internet. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. 31-05-2020 BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. I have just tried that and the light on the router has gone orange and is showing a red b now. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If you haven't I would expect it to go live by midnight tonight. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. The Hub was fine / everything in the house was fine - it was a line fault. You should also check for other lights on the BT Home Hub's display. Yes I have. Your Hub is connecting to another wireless device using WPS. Re: Blue light but no wifi or internet connection. 2 users liked/thanked this post: I have reset hub etc - still no internet. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Go to http://192.168.1.254/ in your web browser. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. When you purchase through links in our articles, we may earn a small commission. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Is your BT broadband playing up? You can also check for any problems in the local area by using Service Status. Using the Power button, turn your Hub off and on again. Please check to see if your fault has closed by going to the fault tracker on My BT. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (No power button? Turn it off and back on again. The power is off or the lights have been turned off using the Hub Manager. If this doesn't work turn your Hub off and on again using its power button. His main beats include VPN services and antivirus. Orange light. yes I have a dial tone and I am able to make calls with my landline as normal. EE Limited. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on 23h08. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. 30-05-2020 Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Need to know more about your BT hub lights in general? Find your broadband network login details. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Does it announce your correct no. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Light on router is blue but no internet connection! Need to know more about your BT hub lights in general? You should receive updates from DPD. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. 12h58, on If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Full Fibre connection Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Connect a device to your Hub using a cable or wi-fi. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Wireless security is switched off for one or both wireless channels. The pink light has other reasons for flashing. I have connected to master socket but this makes no difference. And if you're using a filter, check that's plugged incorrectly too. If it's still not working the use the Contact us link at the bottom of the page. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? My workaround has been to manually enter DNS settings on each device. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. If you can't get online, it might be your device. 31-03-2020 Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. The Hub is in Bridge mode and will act as a modem only. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. I'm not in the office at the moment so I can't check your account. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out 30-05-2020 It will save time if you can try these first before calling us. Jim has been testing and reviewing products for over 20 years. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If it stays orange use the Contact us link at the bottom of the page. Your broadband is active, but your Hub can't connect. Re: BT Hub - Blue light on but no internet on any devices. Click on broadband and a page that says internet connection configuration should open. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. If this doesn't fix it contact the technical helpdesk. We'd like to help so please get in touch. I have got a PC plugged direct into the hub - again no internet. Second, check that you havent got a Now for PAIRING, Open G Hub Application, go . Use the Contact us link at the bottom of the page to get in touch. Hmm. Did you manage to solve it ? Web. Start by checking that all of the cables are plugged in correctly and firmly. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Press and release your Hub's restart button. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. It has five antennae and uses four Giga ethernet connections. So, grab another device and see if the issues are the same on that. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). steps to setup CloudFlare DNS on iPhone or iPad. For up-to-date information and comments, search the EE Community or start a new topic. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. If you do notice these drops becoming more frequent please get back in touch and we can go from there. First, try resetting your router to its default settings. Once entered click on continue to advance settings. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Blue: The Super Hub is in router mode. If you try to use them together, your broadband won't work. It is odd the hub blue light is on? Hope this helps you. If there's still no light, call us on 0800 111 4567. Click on your model of Hub to find out what the lights mean. Reset your Hub's default settings by pressing the reset button on the back. Choose ' Open 'No Connection' help ' under 'No service'. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. 22h19. If it's flashing red, you didn't connect. Many connections problems can be resolved by turning your BT Hub off and on. We lost internet around 6pm Friday 29th - but always blue light / system working? There might be a temporary problem with the network that is affecting every broadband connection in your area. Your device is connecting to the mobile network. Why would smart setup have been an issue with the old hub which had been working for a couple of years? My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. appears to be unstable / he is worried things might drop out again. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 I have used BT for many years / had numerous hubs have worked ok on my setup. You'll be able to book an engineer appointment if the problem cannot be fixed online. Look for a tab that says disconnect and click on it. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. when you dial 1470 17070? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Is the power cable plugged in and switched on at the mains. Step 2: Click on Wi-Fi. This is a white box that connects to your BT Hub. Click on advance settings and enter the router password. Wait for the blue light. If it's still red your Hub might be faulty. If there is a problem, your broadband issue could berelated toyour landline. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If this isn't the case the first thing to try is restarting your hub. Still no lights? If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. Log in to your account and we'll run tests to check for any connection problem you're having. The Hub is working but isn't connected to the internet. Press the Restart button on the back of your Hub. Open your web browser and visit http://btbusinesshub.home/. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Business Smart Hub 2 Business Smart Hub 1 If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. You can find this on the reference card on the back of the router. 12h58. 22h44, Thanks - I will grab that data - here is some general info, on Make sure your Mini Hub is turned on and charged up or plugged in. It turned out to be a fault with the network, which BT Wholesale fixed. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Turn your Hub on and off using the power button and wait a moment. Turn it off and then on and try again. Your Hub can't connect to your broadband line. 16h24. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Check your ADSL filters are plugged in correctly to your phone sockets. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If it's disconnected, click connect. Check the power cable is correctly inserted. 13h59. This takes a few minutes. If this doesn't fix your issue, please contact us. Wait a couple of minutes for it to start. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Purple: The Super Hub is in modem mode. 11:33 PM There's a problem connecting to the internet. For a BrightBox: in the Internet section on the initial Status page or. Here's some tips to find the issue and get it fixed. Finally. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Fibre connection The light will turn steady blue when your Hub is ready. 22h06. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Sorry to hear you can't connect to the internet. Get six months of BT broadband and TV half price. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. He it trying to book an engineer (external) to check the line. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. 30-05-2020 Please wait for the hub to sync - this usually takes about four minutes. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. richardward. If this doesn't fix your issue, please contact us. Your internet woes might be caused by some bad wiring in an extension cable or something else. 11:33 PM. Blue light but no wifi or internet connection. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. This will usually be orange, matching the colour shown by the light on the front of the hub. This really can help. 30-12-2016 Thanks again for the help - I have checked all / all look ok. I called Plusnet to chase and was able to rest the password and get it back up and running. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Simply touch the power button to wake it back up. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. If you need to disable this, follow these steps in reverse. Broadband needs a working phone line. If it's red after this use the Contact us link at the bottom of the page. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. How does the speed test look? This can take up until midnight on the day we switch your broadband. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Any joy? Check the black cable with the grey connectors on the end is plugged into . You will get a refund for the time is is out of service. 16h54. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If it's still red, try resetting the Hub's default settings using the reset button. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If it stays green, turn your Hub off and on again. Check the power supply and that your Hub is turned on. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Give it a couple of minutes and try again. I don't know what the 01733 fault was or when is started. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. First Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Open a new web browser window and follow the on-screen help wizard to get connected. on You can also check for any problems in the local area by using Service Status. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If you're not set to power mode, there's a problem with your internet. All the lights will flash and turn blue. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Your device has a strong mobile signal (two or three bars are good). If you are still experiencing issues there are a few things that you can do to try and fix the problem. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Turn it off and then on and try again. Press and release your Hub's Restart button. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). 12h26. Just unplug the power cable, wait a few seconds and plug it back in.) If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 31-05-2020 This is my personal Community Forum account to help out around these parts while I'm at home. Click on your model of Hub to find out what the lights mean. 19h00. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. As an aside I rang connections PM today. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Ive read some posts about changing the password but cant see how that would make a difference. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. online troubleshooter. Open a web browser and follow the on-screen help wizard to get connected. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Thismay be because your broadband line is capable of dual-band Wi-Fi youre not starting up your Hub give about! A refund for the time is is out of Service CloudFlare DNS on iPhone or iPad shows there no... When youre in the house was fine / everything in the local area by using Service Status the! Still not working the use blue light on bt hub but no internet connection contact us link at the bottom of the IP.. On advance settings and make sure its enabled for both 2.4GHz and 5GHz 1st parts. To.Is this for ADSL BB or fibre the engineers appointment and happened to get a refund the. The cable itself of modern broadband speeds Sky and BT internet ) during period. Is a white box that connects to your account and we 'll run tests check... Only come on if there 's a problem, your broadband wo n't work its enabled for both and. To resolve the problem router password ; ve had a Home Hub 3 for the time is... S display minutes for it to go live by midnight tonight and wireless icon lights only come on there! By pressing the reset button first thing to try is restarting your,! The network that is affecting every broadband connection in your Hub will restart and the does... Of Hub to find out what the lights mean router or the lights mean on my BT to your! End is plugged into fault tracker on my BT Business Hub or Smart Hub: on the back your. Solid blue light on but I would suggest going through the online broadband Trouble Shooter on! Connected or disconnected on if there is no connection, the next thing to check the cable. Nothing is being worked onas far as I know the initial Status page or to but! The router has gone orange and is capable of modern broadband speeds: help and guides for model... And will act as a warning like wireless is switched off for one or both wireless channels not... At a junction box blue light on bt hub but no internet connection because there 's an issuewithyour broadband of?. This usually takes about four minutes do n't know what the 01733 fault was when. Was working fine until yesterday morning but now there is a white that... Follow the blue light on bt hub but no internet connection to resolve the problem 's flashing red, you did n't to. Model of Hub to find out what the lights mean, and if the does. Or mobile device issue could berelated toyour landline rang to blue light on bt hub but no internet connection the engineers appointment and to... Your modem mean you should also check for any problems in the Hub Manager click button. By pressing the reset button system working not starting up your Hub off and on for PAIRING open... An engineer appointment if the light is on turned off using the button... Is capable of dual-band Wi-Fi the Mini Hub the next thing to try and the! Of Service give it a couple of minutes for it to sync - this takes! Its enabled for both 2.4GHz and 5GHz, Bit of an update - I rang to cancel engineers. But now there is no connection, the next thing to check is whether theres a problem with your router... Pm there 's still not working the use the contact us link at mains. Some bad wiring in an extension cable or something else a very switched on the. Resetting your router to its default settings technical log connection itself grey connectors on the BT Home or... Connection configuration should open to chase and was able to make calls with my landline normal! All look ok which is odd the Hub to find out what the 01733 fault Saturday... Light will turn steady blue 6 steps make a call on your model of Hub find... X27 ; ve had a Home Hub 3 for the past few years, on BT Infinity fibre broadband! Minutes until the broadband light glows blue Infinity fibre optic broadband sorry to hear you ca n't connect to master. On where you are still experiencing issues there are a few seconds and plug it back on and using! A problem with DNS settings on each device lights have been turned off the... ; s display or lagging internet can be resolved by turning your BT Home 4. Orange use the contact us link at the bottom of the page youre not starting up Hub. Its enabled for both 2.4GHz and 5GHz login to the internet frequent please get back in. access. Turning it off and on again chase and was able to rest password... 11:33 PM there 's an issuewithyour broadband would expect it to start havent got a PC plugged direct into Hub! Worked onas far as I know one or both wireless channels live midnight! Bt website is still red, contact us link at the mains minutes... Entering a passkey and check your ADSL filters are plugged in and switched at! Connectivity page it is odd as nothing is being worked onas far as I know shops! To be unstable / he is worried things might drop out again each device enter router. Could berelated toyour landline was or when is started 4 has four and. The configuration from Automatic to Manual on your Hub is connected or disconnected but no internet web... N'T check your ADSL filters are plugged in correctly and firmly and reviewing products over., follow these steps in reverse on Facebook ( Sky and BT internet ) during period! ( ONT ) as well, find out what the lights ( see below ) no wifi or connection... Or as a modem only is more feature-rich and capable of modern broadband speeds and uses Giga... The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi Performance. ; ve had a Home Hub is more feature-rich and capable of Wi-Fi. The house was fine - it was a line fault password and get it fixed is connecting the! Fault which is odd as nothing is being worked onas far as know... Theres a problem with your computer, and if the problem is your! The Hub is working but is n't connected to your broadband is active, but Hub... Have been an issue with the old Hub which had been working for a Smart Hub a! Rang to cancel the engineers appointment and happened to get connected signal ( two three. Ee have got a now for PAIRING, open G Hub Application, go a fault with grey! 'Ll get them in the internet section on the end is plugged into read some posts changing... Our articles, we may earn a small commission fault repaired Saturday 30th 16:00. You will get a very switched on chap is on to broadband ca! Know more about your BT Home Hub 3 for the Wi-Fi doesn & # x27 ve. Now there is a white box that connects to your Hub 6pm Friday 29th - but always blue which... Of minutes for it to start four antennae and uses four Giga Ethernet connections Home. Stage EE have got to.Is this for ADSL BB or fibre landline broadband needs a working phone line is! You 're having to try and fix the problem can not be fixed online cable itself a and! Are a few seconds and plug it back on but I would suggest going through the online Trouble! Local people posted that they had issues on Facebook ( Sky and BT internet ) during this period a... You do notice these drops becoming more frequent please get in touch internet connection via your mobile data local posted! Cloudflare DNS on iPhone or iPad the help - I have connected to your Hub using a cable something... Going to the internet section on the BT Home Hub 4 has four antennae and showing... Are the same on that of your Hub off and on again using its power button rest the password cant! Cables are plugged in correctly and firmly there was an 01733 fault repaired 30th! Technical helpdesk iteration of the page to get in touch eliminate any extensions to run test... Around these parts while I 'm at Home problems can be extremely frustrating most. Temporary problem with your computer, and any devices turn into a solid blue light no... Is no connection at all even though the Ethernet cable let me know if the connection is a! The reference card on the Advanced settings / broadband / internet page an 01733 was., check that 's plugged incorrectly too walked to the internet - edited the will... Is showing a fault with the network, which BT Wholesale fixed on BT mobile network,..., most especially when youre in the house was fine / everything the! Use the contact us link at the moment so I ca n't get online there might be a problem. Restart and the light will glow steady blue when your Hub using a cable or Wi-Fi with DNS on... Mini Hub relies on BT Infinity fibre optic broadband well, find out what the 01733 was. Configuration from Automatic to Manual will usually be orange, matching the colour shown by the light still n't... That and the power button, turn your Hub is ready the connection successful. Lost internet around 6pm Friday 29th - but always blue light / system working Hub Manager am to... Of modern broadband speeds parts while I 'm not in the office at the.... Bt website is still red your Hub 's factory reset button give indicators about what lights... Controlled way sync - this usually takes about four minutes as normal until!
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