Protection for customers entering payment plans; special notice and links to assistance agencies. Be a NIPSCO natural gas customer 3. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. ng nhp. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). Instant discounts are available to NIPSCO residential electric customers. Before billing, natural gas commodity costs must be reviewed and approved by the Indiana Utility Regulatory Commission (IURC). Each year, NIPSCO and other Indiana energy providers provide a forecast for home heating bills during the upcoming cold weather season. No disconnect for seriously ill, disabled. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. YesNo Does your request involve the movement of a mobile home? Temperature based. Start service or add another location to your existing account, Transfer your service to another location we serve, Stop your service with us at your location. The supplier will provide you with either a toll-free telephone number or a postage-paid postcard to cancel the contract. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. For a list of eligible suppliers and their toll-free telephone numbers, contact NIPSCO toll-free at 1-800-464-7726 or visit NIPSCO's Website. Save my name, email, and website in this browser for the next time I comment. Click to expand Start, Stop or Move Service, Click to expand Construction and Renovation, Click to expand Work in Your Neighborhood, Click to expand Renewable Energy Programs, Click to expand Income-Eligible Assistance Programs. While the moratorium is aimed at helping consumers stay connected to vital services during the years coldest months, consumers are still responsible for paying their bills. input, Indiana Office of Utility Consumer Counselor, Report Questions or concerns relating to the accessibility of the FCCs online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), orfccinfo@fcc.gov. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. If you sign up with a supplier in person or via fax, you will be signing a contract with all of the terms of the agreement. One of the resources for people with a disconnection or shut off notice is the NIPSCO Hardship Program. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. $149.99 $84.99. The OUCC issued a February 17, 2016news release to invitewritten consumer comments. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. Crown Point, 219-663-0627 TDSIC rate increases are limited to no more than 2 percent of a utility's total retail revenues. Accessibility To our surprise when we contacted Nipsco, they said that they had sent out a disconnect notice on the 26th of July of this year, and that they tried to call us on the 6th of August. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. You can choose to disable cookies through your individual browser options. CRA will also serve as the independent third party to evaluate all Proposals on behalf of NIPSCO. If you are covered by the moratorium and have an outstanding bill with spring approaching, it is important that you contact your utility to make arrangements and discuss what can be done to keep your service on. You are bound by the contract you sign. Violations. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. For the best experience on our site, be sure to turn on Javascript in your browser. Regardless of how you are enrolled, the supplier must give you the following information: contract price; billing and payment terms; re-enrollment terms; and contract start and end dates. Use caution with cash. NIPSCO, police issue alert to utility customers in light . No disconnection if a customer enters into a deferred payment plan. No disconnect if customers enters into a deferred payment plan. Elderly and handicapped must have 48 hours notice. Consumer line: 800-992-0900 Ext. NIPSCO employees and contractors carry photo ID badges and will gladly show you upon request. Indiana Office of Utility Consumer Counselor 115 W. Washington St., Suite 1500 South Indianapolis, Indiana 46204 Toll-free: 1-888-441-2494 Voice/TDD: (317) 232-2494 Fax: (317) 232-5923 Website: www.IN.gov/OUCC E-mail: uccinfo@oucc.IN.gov. Accessibility Issues, Receiving help from the federally funded Energy Assistance Program (EAP), or. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. They automatically receive your IP address when this occurs. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. There are two primary components of natural gas bills the cost of the natural gas itself and the cost of delivering the natural gas to customers. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. (This. How important is it for me to communicate with my utility? Every gas supplier has a different combination of contracts with competing gas producers and interstate pipelines. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Natural gas service consists of three parts: supply, transportation and distribution. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. Under Indiana Code 8-1-2-121, electric and natural gas utilities in Indiana may not disconnect a customer between December 1 and March 15 IF the customer is: For a list of EAPintake offices by county, click here. and committed to giving consumers a voice in the creation of utility service policy. www.directlinkeservices.com/ni/pdf_files/ni_winterwarmthagencies.pdf. NIPSCO's first requested rate adjustment under the plan received Commission, The utility's second requested adjustment received Commission, NIPSCO's fifth adjustment raised the monthly residential bill for a customer using 698 kWh by $1.20 (or by $1.71 for a customer using 1,000 kWh). Disconnection can still happen under certain circumstances (such as an emergency, fraudulent use of services, meter tampering, or if the consumer requests it). News/Talk 95.3 Michiana's News Channel is your breaking news and weather station for northern Indiana and southwestern Michigan. If you meet those requirements, you are eligible for NIPSCO rebates. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Indiana Code 8-1-39 allows electric and natural gas utilities to seek IURC approval of long-term infrastructure plans. You will need account number, etc. 3040 Continental Dr. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Twenty alternative suppliers currently participate in the Choice program, and are not prohibited from marketing their products. Its crucial. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Customer must negotiate a payment plan to maintain service after delay. Prohibited from disconnect if customer agrees and adheres to payment plan. 44370. Utilities need written approval to shut off services where all household residents are 65 years or older. If you're unable to complete your transaction online, Please call us at 1-800-464-7726 Monday - Friday from 7 a.m. to 7 p.m. CT. Change in financial circumstances from the federally funded energy assistance Program ( EAP ), or service after the. 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