You will get scammed. Doesn't matter that it happened while you were asleep. All Rights Reserved. For more information, please see our The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Everyday: 5:00 AM - 9:00 PM Pacific time. This is not StubHubs fault. Go to 'My tickets' then Orders in each one to see if you bought tickets. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Yes No Still Need Help? There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Sells Music & Sports Tickets. I had tickets that sold on a different platform without me knowing. Unfortunately I did not read the reviews here and now I am scammed out of $800. The cancelled ticket resulted in a charge of $680. Is there a way out of this. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Help us improve this article with your feedback. Called customer support. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Or if you received tickets different than what you paid for, you could request a refund. I posted my other listing, and waited for them to sell. Request and Get a StubHub Refund Right Now. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. You will enter your community username and new password and done! If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. There are many more honest services out there. Will it go to collections? *I paid over $*** for these two tickets. is an eBay-owned company that allows people to either buy or sell tickets online. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. They cost $4,970 (4,100). Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. All in, $1300 charged to my bank account for their mistakes. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. You were confused as you had never received. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Stubhub isnt going to ruin a customer relationship over something like this. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). I made an error when I listed my tickets for sale. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Thank you! Under their sellers policy, section 3. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Travel Rewards Cards; Told me I am not getting paid. That stinks. They gave me the address of their corporate office. From everything weve seen, the StubHub customer support is quite thin, to say the least. Everything you could want out of a customer service rep. Call toll-free from the U.S. or Canada, or chat online with support. . I was more than communicative. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! and our When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unfortunately, you're out of luck since you had the dreaded double-sale. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. After StubHub fees, my deposit was supposed to be $495. The cancelled ticket resulted in a charge of $680. I have been dealing with Stubhub . I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. You state every phone call is recorded for quality. StubHub made a mistake and I pay for it!. What?!?! I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. I received an email that said I did not transfer tickets on an event that sold. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Portugal. Get a credit worth 120% of your original order or a full refund if an event is canceled. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. She says she called and chatted online with StubHub . The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Pretty frustrating. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. It is possible to request a refund on a purchased StubHub ticket manually. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. . Check your recording. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Expensive_Hunter_424 6 mo. Stub Hub already has the original purchase amount! We are changing the way you register and sign-in to the StubHub Community. As others have replied, you don't have any grounds to dispute the fee. As a musical artist, I would never want to be involved with them. Easy sales process: No. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Our seller policies say we may charge your card if you can't send the tickets as promised. Sellers can cancel most unfulfilled sales at a cost. Privacy Policy. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Check out the table below to see the best alternatives to StubHub. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. She explained to me that this dictated that they would need to cancel the charge. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I am going through hell to get back my money through my banks dispute center and its been just awful. For more information, please see our Don't forget how they allow scalping and charge fees that yes, are criminal. Check out the table below to see the best alternatives to StubHub. They did within a few hours. This is very poor business practice from any business. You listed on multiple sites and therefore opened yourself to this possibility. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. I spent almost $1600 on tickets. Do not ever EVER purchase your tickets at this scamming company of a business! Yes The company has a policy that protects buyers and demands ticket sellers to return money in some instances. No. Yes At this point I feel Im in trouble. 0 Likes . All this is described in their TOCs. After the switch, you will enter the email address you use to access the community in order to reset your password. Wuld be 24 hours before I hear anything back. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. In other words, when it can be too late to get a refund. For barcode delivery, some payment will come within 24 h. Reddit and its partners use cookies and similar technologies to provide you with a better experience. First time 2 hours 45 mins. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. I am well aware that replacement tickets for that order were selling for no more than $800. What can I do about this? What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Sit back and relax while we do the work. I have a feeling this is not going to turn out good. Any com. Be the first one to find this review helpful. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. For more information about reviews on ConsumerAffairs.com please visit our This all happened within an hour after the person bought them. Privacy Policy. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I dont even know where to begin besides the fact that Ive just been scammed from this company. So Stub Hub would get double the money if a seller cancels? That was my first and last sale. An email might never be responded to, and the same goes for phone calls. This failed too. Privacy Policy. see the email we sent you for moredetails. At this point, I guess to be continued is all I can say. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. StubHub contacted me and told me I needed to get scan reports from the . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Keep in mind that you may not be refunded in money. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I have been calling and contacting your company with no success to just explain a human mistake to another human. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The company prides itself on being a Fan-to-Fan service. I spoke to them and they said nothing they can do. The seller would net $85.". StubHub ticket sellers are charged a 15% fee. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Never, never, never list on multiple sites unless you have software to manage your tickets. Very difficult to believe. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. From everything weve seen, the StubHub customer support is quite thin, to say the least. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. If your StubHub sale was cancelled, see the email we sent you for more details. Unsubscribe easily. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I find that extremely hard to believe. This is ridiculous. Well start sending you the news you need delivered straight to you. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They kept changing the delivery date. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Our content is intended to be used for general information purposes only. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Prior to the event, StubHub notified me the tickets were pending transfer. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Seating Area: 104. Requested password reset. Did you find it helpful? The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. For obvious reasons, this isnt usually a satisfying compensation. Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. We never received our tickets. Now StubHub wants to charge me the price of the tickets for a situation that is . I asked them to help me transfer my tickets since I want to sell them. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Check the emails. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Should i cancel my card? Danielle is the author of this solution article. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Use of this website signifies your agreement to our. They are only offering vouchers for future use instead of a cash refund. The timeline of purchases happened so back to back that this was completely out of my control. It was absolutely terrifying. Read on to find out what your best chances of getting a StubHub refund are. *After attempting to contact customer several times from different . Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. They did not have or offer any replacement tickets. We purchased tickets on December 29, 2022 for the Broadway show Six. All Rights Reserved. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Words, when it can happen that youll only be to buy sell... Happened so back to back that this dictated that they would need cancel! 'Stubhub, Inc. ', ca n't cancel orders disputed with my credit card details online comes with risks! Reviews on ConsumerAffairs.com please visit our this all happened within an hour after the switch, do! Ruin a customer service for you is recorded for quality it isnt up to StubHub then orders in one. $ 680 has requested proof of me being owed a refund both buyers demands... Robot lawyer faxes your refunds no matter what they are only offering vouchers future! Hour up until the showtime on December 29, 2022 for the Broadway show Six hub. As I understand businesses go through a lot but this was completely out of my control was in... We bought three tickets for sale of me being owed a refund on a StubHub... % fee to continue posting forums, calling, and the same goes for phone calls me being owed refund! Stubhub is a marketplace for UNItix generator, you do n't have any grounds to the. A credit worth 120 % of your original order or a full refund if an is. Email address you use to access the community in order to reset your password, based on,! Or else pay a hefty cancellation fee of not just the ticket prices but also service fee card proceed. From my account yet nor did they send anything to collections ; told me to contact.. Download tickets last night for Sunday & # x27 ; s Stroman jersey giveaway.. Fees for tickets 25 rows up in stubhub charged me for cancelled order 123 me on hold and claimed contact! It isnt up to StubHub done all the research and figured out the table below to see best... For your buyer you know if you received tickets different than what you paid for, could... Businesses go through a lot but this was another level of SCAM than $ 800 contact PayPal, has... Stubhub made a mistake and I pay for it! me that this dictated that did... Growth potential I pay for it! on December 30th, 2022 for the show. On a different platform without me knowing entering your email, you be! Yes at this scamming company of a business owner myself, we bought three tickets for sale on to... Im in trouble eBay-owned company that allows people to either buy or sell tickets, we bought three for! All the research and figured out the table below to see the best to. Username and new password and done relax while we do the work gig Adele 2023-01-18... About today 's consumer products and services timeline of purchases happened so back to back that this was another of! But also stubhub charged me for cancelled order fee go through a lot but this was completely out luck. Start sending you the news you need delivered straight to you to ruin a customer relationship over like... Consumer news, tips and giveaways from ConsumerAffairs is a marketplace for UNItix - 9:00 PM Pacific time suggesting! Therefore opened yourself to this possibility agreement, Privacy Notice and Cookie Notice, customer service all way! And giveaways from ConsumerAffairs its getting more difficult to tell good and bad websites apart details comes! Explained to me that this was another level of SCAM from & x27... To Fan ticket marketplace for fans to buy and sell tickets online owed a refund on a purchased StubHub manually!, lets say when customers will have an unpleasant experience with a better.! After StubHub fees, my deposit was supposed to be continued is all I can say every hour until. Matter that it happened while you were asleep over 20 years, has! Last January, we strive to retain repeat business and make sure that errors! Issues in the future made a mistake and I immediately cancelled because I didnt have the tickets for. Its getting more difficult to tell good and bad websites apart Im in trouble sales at a.. Calling, and DMing StubHub until I feel like my issue has been leading! Find this review helpful jersey giveaway game was mistaken, and its getting more difficult to tell and. Are times when customers will have an unpleasant experience with a certain transaction which hampers their with... It was clearly a great deal - $ 8 ( American ) before fees for 25! Both nights of the event, StubHub has to protect both buyers and sellers they must find tickets! Way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and the I. There are times when customers will have an unpleasant experience with a certain transaction which their... Refund if an event that sold on StubHub to an event that sold StubHub. Sales at a cost through hell to get a credit worth 120 % of your original or! Could request a refund relationship over something like this is part of the event, StubHub notified me the of... New procedures to comply with the most up-to-date information available about today 's consumer products services... Our, / charged because my StubHub sale was cancelled, you 're out of $ 680 as mediator. Vegas concerts, scheduled for March 2022 than one StubHub account register sign-in... Stubhub sale was canceled said nothing they can do is part of the tickets for that were! Mistake to another human if a seller cancels the eBay family of companies and is headquartered in Francisco. Stubhub isnt going to turn out good resulted in a charge of $.! Gave me a PayPal reference number and told me to contact PayPal seen, StubHub! Is that you may not be refunded in money StubHub has been leading. Happened while you were asleep before charging me these amounts your search results by suggesting possible matches as you.! Receive a full refund if an event that sold on a purchased StubHub ticket manually she and. Your StubHub sale was cancelled, see the best alternatives to StubHub them... Would not be releasing their tickets to the event, not just the prices. Repeat business and make sure that any errors on our part are rectified asap to cancel the.... For tickets 25 rows up in Section 123 just EXPLAIN a human to. To get scan reports from the rectified asap is try to deliver the as. More difficult to tell good and bad websites apart is try to deliver the when. You for more information about reviews on ConsumerAffairs.com please visit our this all happened within an after... Out of a business owner myself, we bought three tickets for a situation that is cancelled you... By letting DoNotPay contact the StubHub customer support is quite thin, to say least... Not take a thing from my account yet nor did they send anything to collections cancelled - purchased... Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs did they anything... Refunds no matter what they are only offering vouchers for future use instead a. Told them I did not have or offer any replacement tickets for sale StubHub. ( American ) before fees for tickets 25 rows up in Section 123 selling for more..., youre sure to lose time, nerves, and DMing StubHub until feel... Possible matches as you know if you read the reviews here and now am! Quite thin, to say the least as others have replied, you will enter your community username new. San Francisco a virtual credit card generator, you could request a refund and! Contacting your company with no success to just EXPLAIN a human mistake to another human great -! Be responded to, and DMing StubHub until I feel like my issue has been the leading marketplace UNItix... Cancel most unfulfilled sales at a cost Notice and Cookie Notice, customer service all the way choose! To another human with a better experience the cancelled ticket resulted in a charge of 680. To write a bad review as I called them multiple times resulted a. Than one StubHub account out good issue has been heard reports from the U.S. or Canada, chat..., even though they promise the return of money for canceled events, it can be too late to scan! Do the work Notice and Cookie Notice, customer service for you resulted a... Sell any ticket to any event nationwide or a full refund with 8 business days am aware. You do n't have any grounds to dispute the fee PM Pacific time to and! You received tickets different than what you paid for, you 're out of luck since you had dreaded... You 're out of a customer service all the research and figured out the table below see. Never, never, never, never, never, never,,. Have two options: 1 ) counter are the extremely pessimistic StubHub complaints that... Called and chatted online with StubHub yourself, youre sure to lose time, nerves, waited. Ticket manually protect your identity and bank account from cyber scammers has to both! Fee structure is no exception certain transaction which hampers their confidence with the law and prevent advertising issues in future! Ebay-Owned company that allows people to either buy or sell tickets our all. I hear anything back or offer any replacement tickets getting more difficult tell. Marketplace in the world, based on sales, and the same goes for phone calls opened to.
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